Terms and Conditions

Booking Conditions (Please Read Carefully)

cityofsultans.com accepts bookings subject to the following Booking Conditions. A 'Client' is all persons named on the booking form intending to travel with cityofsultans.com. A 'Product' is any service sold by cityofsultans.com. All Clients will be deemed to have read, understood and accepted all Booking Conditions. To confirm a booking cityofsultans.com requires that the agent has taken full payment of all monies due. A contract between the Client and cityofsultans.com comes into existence when cityofsultans.com has confirmed the booking in writing and issued a Confirmation. The person signing the booking form (that incorporates these terms and conditions) warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions. The said contract, including all matters rising from it, is subject to English Law and the exclusive jurisdiction of the English Courts. No employees or representatives of cityofsultans.com has any right to alter, vary or waive any of these terms and conditions, not to undertake any liability whatsoever on behalf of cityofsultans.com, unless such be in writing and signed by the Director of cityofsultans.com. cityofsultans.com reserves the right to decline any booking at their discretion without further explanation.

Amendments and Cancellations by Clients

Clients can cancel at any time. The cancellation will be effected at the time that cityofsultans.com receives a written request from the Client and the following cancellation charges will apply.
Prior to 6 weeks of departure, 10% of the Net Product cost.
Within 6 weeks until 4 weeks 25% of the Net Product cost.
Within 4 weeks until 2 weeks 50% of the Net Product cost.
Within 2 weeks or less no refund is given.
No refund is given for a partially used Product.

After the booking has been confirmed proposed amendments must be advised by ‘the Lead Client’ and will incur an administration fee of equivalent to USD 30.00 except for the first change that will incur no fee. No requested change can be guaranteed.

If any number of the party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by cityofsultans.com.

If a refund is payable by cityofsultans.com to the Client, the refund amount will be calculated according to the conditions set out in Section 2.1 and with consideration of evidence of exceptional circumstances. cityofsultans.com will not pay fees charged to the Client by the Client’s bank for processing the credited amount.

Information and Pricing Policy

Prices in the cityofsultans.com website are correct at time of publication. Before a booking is confirmed, cityofsultans.com reserves the right to amend these prices due to any circumstances outside the control of cityofsultans.com such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.

Bank transfers are accepted as the full amount payable as published. cityofsultans.com is a registered business in Turkey. Therefore, we only accept Credit Card payments in Turkish Lira. The full amount payable in Turkish Lira is calculated by taking the daily buying exchange rate on the date of sale multiplied by the full amount published and payable. The said exchange rate can be found at www.tcmb.gov.tr. Your bank will use their exchange rate when charging your Credit Card for the amount of Turkish Lira that was withdrawn by cityofsultans.com.

Product information is published by cityofsultans.com in good faith and cityofsultans.com will use its best endeavours to operate all Products as advertised. cityofsultans.com reserves the right to change any of the facilities and services described in its publications and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment resulting from any change.

Cancellation By cityofsultans.com

All cityofsultans.com Products are subject to a minimum number of participants except for Guaranteed Departure Products listed in Clause 14. cityofsultans.com reserves the right to cancel any confirmed booking in any circumstances, however, cityofsultans.com will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond the control of cityofsultans.com. Compensation is not available if cityofsultans.com is forced to cancel or in any way change a tour due to force majeure but where cityofsultans.com is unable to provide the tour booked, cityofsultans.com will return to the Client all monies paid to cityofsultans.com (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.

Travel Insurance

Adequate insurance is mandatory for all Clients to cover at least but not limited to medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and his personal belongings are the sole responsibility of himself. cityofsultans.com accepts no liability on the Client's behalf where cityofsultans.com has provided a Product of reasonable standard. Clients are fully responsible for arranging their own insurance.

Liability of cityofsultans.com

cityofsultans.com Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions Clients are aware of the risks inherent in their chosen travel and Clients undertake such risks at their own volition. cityofsultans.com accepts no liability of Client's damages where cityofsultans.com has fulfilled its Duty of Care to Clients by providing Products of a reasonable standard. cityofsultans.com accepts no liability if there has been no fault on the part of cityofsultans.com or its' suppliers, and the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of cityofsultans.com by force majeure and the consequences of which could not have been avoided even with all due care.

In respect of carriage by air, sea and rail and the provision of accommodation, cityofsultans.com's liability in the said cases will be limited in the manner provided by the relevant international conventions.

cityofsultans.com accepts no liability if additional costs to the Client are incurred through delay, accident or disruption of the Product(s) beyond the control of cityofsultans.com by force majeure.

Travel Documentation

It is the responsibility of the Clients to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents. cityofsultans.com is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. Information about these matters is given in good faith by cityofsultans.com but without liability.

Health and Conduct

All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the brochure. Any Clients with pre-existing medical conditions or illness must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make such disclosure will constitute a breach of these booking conditions and relieve cityofsultans.com from any obligations and liability.

Client Exclusion and Local Law

Clients agree to accept the authority and decisions of cityofsultans.com's and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour without prior notice or any liability on the part of cityofsultans.com. In the case of Client ill health, cityofsultans.com may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. cityofsultans.com shall not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

Photographing

Our authorised representatives may take photographs and films of our Clients while using any cityofsultans.com Product. cityofsultans.com reserves the right to use said material for any advertising or promotion without obtaining further consent. cityofsultans.com also reserves the right to use any comments Clients make, questionnaires or complimentary letters with respect to cityofsultans.com or its Products in promotional literature.

Complaints

If the Client has a complaint about any of the Product arrangements the Client must raise the complaint immediately with a cityofsultans.com employee so that cityofsultans.com can use its best endeavours to rectify the problem. cityofsultans.com cannot rectify a problem it is unaware of. Failure to complain on the spot will extinguish or at least reduce cityofsultans.com's liability to pay compensation. Should cityofsultans.com be unable to resolve the problem on the spot a complaint must be made in writing within 28 days of completion of the Product.